Shipping & Return Policy

Shipping & Cancellation Policy

Domestic Shipping:

ONEKLIKMART allows free shipping to customers based on certain criteria like Product cost, product weight etc. This criteria is subject to change based on management decision and the same information will be updated on the site as and when updated.

Please allow 1-3 working days for your order to be dispatched. Orders Received on Sunday or during Holidays are dispatched the following Monday or next working day. During busy times, such as holiday periods, there can be processing and shipping delays.

The orders cannot be shipped to PO boxes or military addresses. Rural domestic addresses require one or more additional days to deliver. Orders requiring engraving or any customization will require additional time and will be shipped in 10 working days.

Tracking: e-mail containing your package tracking information will be sent after shipment.

Please mail us at support@oneklikmart.com for any query.

Cancellation of Order by User

â€¢ Cancellation of order within 6 hours without penalty, except the 4% Bank Charges

After placing an order, customer can only cancel the order if the order state is showing as "pending" under Order History. Cancellations have to be made within (maximum) 6 Hours of placing an order. For cancelling your order, you will have to get in touch with our Customer Support Team by sending an email giving your Order Number.

General Scenario

In case we receive a cancellation e-mail and till that time the order has already been "processed" by us, the order cannot be cancelled. ONEKLIKMART.COM has complete right to decide whether an order should be cancelled or not. Also, the customer should agrees not to dispute the decision made by ONEKLIKMART.COM and accept ONEKLIKMART.COMâ€™s decision regarding the cancellation.

In case of Perishable Goods

In case if a customer wants to cancel the order for a perishable products, the cost of the products will have to be borne by them.

In case of Gift Certificate

Gift Certificate will not be cancelled, user can demand for extension of expiry date within 3 days of purchase.

Cancellation of Order by ONEKLIKMART.COM

HomeEkart.in reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The 100% payment shall be refunded and the User shall be informed of the same.

If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by ONEKLIKMART.COM for re-delivery shall be claimed from the User.

If you have any questions on how to return your item to us, contact us.

Email id here: support@oneklikmart.com

Contact Number here: 9830260991

Postal Address: Homeekart Trading Services. 155, Lenin Sarani. Nigam Center Ground Floor Room no 8. Kolkata 700013