Refund Policy

Return & Refund Policy Thanks for shopping at ONEKLIKMART.COM If you are not entirely satisfied with your purchase, we're here to help. Returns You have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. We do not accept any damaged or tampered products. Refunds Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a 7 to 10 working days, depending on your card issuer's policies. Payments made via Cash on delivery (COD) will be refunded through NEFT transfer within 5 to 7 working days of receiving your NEFT details from customer/consumer. Please note that we shall not be responsible for any delays in credit to the Cardholder's credit card account as that is managed by the Cardholder's issuing bank. Shipping on return of goods You will be responsible for paying for the return shipping costs for returning your item. Shipping costs are non­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Replacement/ Return Policy by ONEKLIKMART.COMIn 7 days except the following: 1. Products perishable in nature2. Gift Certificates3. Items that have been used or opened4. An item not returned in the condition it was received.5. Any item received by us in a damaged condition.6. Items sourced or delivered outside India. Non- Refundable/ Non- returnable Products / Services: Certain Products / Services are non-returnable and Non Refundable: such products and services cannot be claimed under this refund / return policy. List of items are as given below. 1. Cosmetics 2. Lingerie and undergarments. Replacement We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:• the item may be damaged during transit• or there might be a manufacturing defect• or that a wrong item is delivered to you In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement/return of the item is made within the stipulated time-frame as given below. No returns or replacements will be allowed after the order is processed, except for the reasons given above. To get a replacement, email us your Order Number and the Reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us. We will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for return / replacement without our confirmation. The above list is dynamic and may get updated from time to time without any notice. Kindly refer to the above list before making your purchase from ONEKLIKMART.COM Contact Us If you have any questions on how to return your item to us, contact us. Email id here: support@oneklikmart.com Contact Number here: 9830260991 Postal Address: Homeekart Trading Services. 155, Lenin Sarani. Nigam Center Ground Floor Room no 8. Kolkata 700013